Resolved
This incident has been resolved.
Posted Feb 23, 2025 - 18:07 UTC
Update
We are continuing to investigate this issue.
Posted Feb 22, 2025 - 20:07 UTC
Investigating
Some systems may be temporarily unavailable. We are actively working to resolve the issue.
Posted Feb 22, 2025 - 19:59 UTC
This incident affected: Uptime (Registrations, Help Center, Login, Website availability, Email Delivery, Customer Support, Trade Page, Buy/Sell page, Verification, Affiliate program, CEX University, Earn, CEX.IO Card, All fiat and crypto transactions), Fiat (Card Deposits, Card Withdrawals, International Bank Transfer (Deposit), International Bank Transfer (Withdrawal), Domestic Bank Transfer (Deposit), Domestic Bank Transfer (Withdrawal), PayPal deposits, PayPal withdrawals, Skrill deposits, Skrill withdrawals, Epay deposits, Epay withdrawals), Crypto Deposits (BTC, LTC, ETH, XRP, XLM, BCH, MHC, BTG, TRX, BTT, DASH, ONT, ONG, GUSD, OMG, USDT, ADA, NEO, ATOM, USDC, Chain Link (LINK), MATIC, WABI, BAT, ZIL, LAMB, XTZ, ERC-20 tokens, KAVA, TON, DOT, GZIL, ZWAP, XSGD, KSM, KNC, BCHA, BNB, UTK, SOL, BUSD, BEP-20 tokens, BEL, CAKE, XVS, MINA, DOGE, TWT, MATIC (Polygon), MATIC (ERC-20), EVER, AVAX, CRO, LUNA2, XDC, AWS (Polygon), AWG (Polygon), USDT (tron), BTTC, FTM, LUNC, ICP, ALGO, GRT, SGB, AWX, MIOTA, GALA, RENBTC, TXAG, ETHW, Polygon network, TRC-20 tokens, FLR, MERC), Crypto Withdrawals (BTC, LTC, ETH, XRP, XLM, BCH, MHC, ZEC, BTG, TRX, BTT, ONT, ONG, GUSD, OMG, USDT, ADA, NEO, GAS, USDC, ATOM, Chain Link (LINK), MATIC, WABI, BAT, ZIL, LAMB, XTZ, DASH, ERC-20 tokens, KAVA, TON, DOT, AWX, СRV, UMA, GZIL, ZWAP, XSGD, YFI, KSM, SUSHI, SRM, STORJ, KNC, YFII, BCHA, HOT, AAVE, BNT, BNB, AKRO, UTK, XVS, ANT, MTA, COTI, SOL, BEP-20 tokens, BEL, CAKE, 1inch, MINA, DOGE, BUSD, USDT (TRC-20), TWT, MATIC (Polygon), MATIC (ERC-20), EVER, AVAX, CRO, UNI, USDT (BSC), LUNA2, XDC, AWS (Polygon), AWG (Polygon), USDT (tron), BTTC, TRX, FTM, CRO, LUNC, ICP, ALGO, SGB, MIOTA, GALA, RENBTC, TXAG, ETHW, Polygon network, TRC-20 tokens, FLR, GAS, SXP (ERC-20), AX (ERC-20), MERC, DOGS, HMSTR, NOT), CEX.IO Spot Trading (Login, Trading, Finance Management, Reports, Profile Management), CEX.IO Margin Trading (Login, Trading, Reports, Profile Management), CEX.IO Card (Card transactions, Card ordering), 2-Factor Authentication (SMS, Set up/Disable), and API, Mobile Application, CEX.IO Wallet, CEXDirect, CEX.IO Prime.